Important¶

Note

Most connection problems are related to:

misconfiguration of the client or
to have a network filtering that blocks network flows.

Please consult your IT department and check the filtering status on your computer and on your local network before contacting our technical service.

Conduct a preliminary test before the conference

It is advisable to perform a connection test before the conference to which you have been invited in order to validate that everything is OK. Of course, the test must be done under the same conditions as on the day of the conference (same local network, same filtering and same terminal [computer or videoconference station]).

Pexip Infinity Connect and WebRTC softwares¶

The IP addresses of the video conferencing servers are :

IPv4: 195.221.21.101 to 195.221.21.114
IPv6: 2001:660:7401:211::101 to 2001:660:7401:211::114

Test room¶

A test room is available to validate the client installation and port openings.

Simply make a call to test@visio.syvik.fr from the Pexip Infinity Connect client.

Network flows¶

Outgoing flow

The following ports and protocols are used from your terminal to our video conferencing servers.

Source	Port src	Destination	Port dst	Protocol	Usage
Terminal	<any>	Serveurs	443	TCP	HTTPS
Terminal	<any>	Serveurs	1720	TCP	H.323 SIG
Terminal	<any>	Serveurs	5060	TCP	SIP
Terminal	<any>	Serveurs	5061	TCP	SIP/TLS
Terminal	<any>	Serveurs	33000-39999	TCP	H.323 SIG
Terminal	<any>	Serveurs	40000-49999	TCP/UDP	RTP / RTCP

Incoming flow

The following ports and protocols are used from our video conferencing servers to your terminal.

Source	Port src	Destination	Port dst	Protocol	Usage
Serveurs	33000-39999	Terminal	1720	TCP	H.323 SIG
Serveurs	33000-39999	Terminal	5060	TCP	SIP
Serveurs	33000-39999	Terminal	5061	TCP	SIP/TLS
Serveurs	33000-39999	Terminal	<any>	TCP	H.323 SIG
Serveurs	40000-49999	Terminal	<any>	TCP/UDP	RTP / RTCP

Last update: November 25, 2022 14:05:21